Centralized Scheduling: 804-266-9616
After Hours (after 5pm) Nurse Line: 804-257-5335
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Appointment Changes

Appointment Change / Cancellation Policy

Broken appointments represents a cost to us, to you and other patients who could have been seen in the time set aside for you. Cancellations are requested 24 hours prior to the appointment. We reserve the right to charge a $25.00 fee for missed or late-cancelled appointment. Excessive cancellation of scheduled appointments may result in discharge from the practice.

We understand that changes to provider schedules affect families who have arranged for childcare changes or time off work to make their appointment time. We agree to limit our provider schedule changes to medical and family emergencies.

Patients who are late for Well Child Checks or Routine Follow Up visits will need to be rescheduled unless the provider has an open appointment. Patients who are late for Sick Appointments will be seen but will be worked into the first available provider’s schedule. Patients who are late should expect to wait. We will accommodate them as quickly as possible.

Schedule an Appointment

You can schedule an appointment online, or by calling our Centralized Scheduling number: 804-266-9616 (Option 1)

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