Patient Portal Information Page | Pediatric Center of Richmond

Overview

What is the Patient Portal?

The Patient Portal is a free, HIPAA-compliant online service powered by FollowMyHealth®. It gives patients and parents secure, 24/7 access to health information and a direct line of communication with our office.

Secure & Private

All information is encrypted and protected in compliance with HIPAA regulations. Only you and authorized care team members can view your records.

Available on Any Device

Access the portal from any web browser, or download the free FollowMyHealth® mobile app for iOS or Android.

Manage All Your Children

Parents and guardians can link multiple children under one account and grant proxy access to other authorized caregivers.

Available 24/7

View records, send non-urgent messages, and request refills at any time — even outside of office hours.

Getting Started

How to Create Your Account

New to the portal? Complete the sign-up form below and our team will send a portal invitation to the email address you provide.

Submit a sign-up request

Complete the sign-up form below. Our team will review your submission and send an invitation to the email address provided.

Look for your invitation email

Watch for an email from noreply@followmyhealth.com. Please check your spam or junk folder if you do not see it within 24 hours.

⚠ The invitation link expires after 30 days

Click the link and create your login

Follow the link to create a username and password. You will also be prompted to enter the invitation code included in the email.

Connect to our practice

Select The Pediatric Center of Richmond as your provider. A staff member will verify and activate your connection within 1–3 business days.

Optionally download the mobile app

The free FollowMyHealth® app is available on the App Store and Google Play. Sign in with your new credentials for on-the-go access.

Portal Features

What You Can Do in the Portal

FollowMyHealth® provides a comprehensive set of tools to help you manage your care from any device, at any time.

Health Records

View visit summaries, immunization history, medications, allergies, growth charts, and vitals — and download or print records as a PDF.

Lab & Test Results

View lab results and imaging reports as soon as they are released, and receive notifications when new results are available.

Appointments

Request and schedule appointments, view upcoming visits, receive automated reminders, and complete pre-visit check-in forms online.

Secure Messaging

Send non-urgent questions directly to our office. For urgent concerns during office hours, please call us at (804) 266-9616.

Prescriptions

Request routine prescription refills, manage your preferred pharmacy, and view prescription history.

Billing & Account

View and pay outstanding balances, access billing statements, and update your contact and insurance information.

Follow My Health Portal Request

Patient Name(Required)

First Last

Email(Required)

Enter Email Confirm Email

Phone Number(Required)

Patient Birthday(Required)

Type of Portal Access(Required)

Your Name(Required)

First Last

Relationship to Patient(Required)

Frequently Asked Questions

Common Questions

Yes, the portal is free for all patients of The Pediatric Center of Richmond. There is no cost to register or use any of the portal's features.

Yes. FollowMyHealth® uses HIPAA-compliant encryption and secure servers to protect all patient health information. Access is protected by your individual username and password, and records are never shared with third parties without your written consent.

Yes. As a parent or legal guardian, you may link multiple children to a single login. You may also request proxy access so that another parent or caregiver can view your child's records. To set up proxy access, please use the Parent Proxy Account form above.

For patients between the ages of 12 and 17, certain portions of the medical record may be restricted in accordance with Virginia state privacy law. Please call our office if you have questions about what is and is not visible.

First, check your spam or junk folder for an email from noreply@followmyhealth.com. If you still cannot locate it, please call our office at (804) 266-9616 and a staff member will issue a new invitation.

Troubleshooting

Check your spam folder for emails from noreply@followmyhealth.com
Invitation links expire after 30 days — call us for a new one
Use "Forgot password" on the login page to reset your credentials
Account activation takes 1–3 business days after registration

Patient Portal